Delivery, Shortages and Acceptance

• It is expected that all orders, unless you wish otherwise, will be despatched the next working day. If you require goods within a specific time please let us know by email or telephone
• Delivery will be made to the address specified by you on the completed order form. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.
• All orders will be sent by post or 3^rd party courier. Delivery cost can be seen on your "shopping trolley" when placing your order or if a telephone order you will be informed at the time of ordering.
• Free shipping on orders over £100 is only valid for standard delivery. If expedited or Saturday delivery is required you will be charged extra.
• Please note that we can only deliver products within England, Scotland and Wales and it may not be possible to deliver to some locations. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.
• We shall use our best endeavours to secure delivery within 10 days of receipt by us of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
• If you order items with different availability dates, we will hold all the items until the last item is delivered. You may however choose to have each item delivered separately and we reserve the right to charge you a delivery charge each time.
• We can only be held responsible for shortages if we are notified by phone, email or in writing within 5 days of delivery date
• If our couriers cannot make a delivery you will be contacted by both us and the couriers to arrange a re-delivery or pick up.
• If you do not respond and the items are returned to us you may be subject to a charge.
• Please inspect the products within 10 days of the product arriving. We shall not be held liable for any damaged or incorrect goods if an inspection has not been carried out within this period of time.  
• If the item needs re-delivering there will also be a re-delivery charge.
• Photographs may be asked for as form of identifying any issues with the order.

UK (Mainland England, Scotland and Wales only)

• Orders of £60.00 or greater are FREE delivery via Standard Shipping
• Delivery cost can be seen on your "shopping trolley" when placing your order

• There may also be extra delivery charges due to weight and/or destination.
• If extra delivery charges are applicable, a member of our customer service team will contact you to discuss.
• Extra delivery charges will be debited separately after receipt of order and customer confirmation of charges.