FrouFrouFeathers Online Shop uses many different secure payment methods that you can trust.

Our relationship with Sage Pay is part of our ongoing commitment to ensure that our customers feel safe at all times when shopping with us.

Sage Pay (formerly Protx) has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.

Transaction security

All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on their systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

Refund's

Refunds will be processed within 3 working days after both parties have agreed terms. If your refund is via sage pay then you will be notified by sage once this is complete. This can take upto 10 workings days depening which card was used during checkout.

Please note we do not hold any card details as this information is stored with sagepay only.

We can accept the following payment methods: Mastercard, Maestro, Solo, Visa, Visa Debit and Visa Electron.

We also accept Paypal.